Join us for a highly interactive webinar that will explore how our words and method of delivery impact how our messages are received. We will focus on patient’s perceptions (HCAHPS), transitions of care (EDTC) and more. Please join us for a session where you will have the opportunity to collaborate with your peers and contribute tips (yes, successes and ‘not so much’) so we can all share and all learn. Barb DeBaun, RN, MSN, CIC, from Cynosure Health will facilitate this discussion and she guarantees you will walk away with some new ideas and energy! As a bonus, we will offer CE credit for nurses.