HCAHPS to Outcomes (2018)

H2O – HCAHPS to Outcomes –¬†2018 Care Transitions Project

This project will target improvements of two HCAHPS composite measures: Care Transitions and Discharge Information with the addition of an outcome measure: Reducing Readmissions.


Session Materials & Recorded Webinars

SESSION 1 (01.31.18) – Defining the Project Scope

Webinar Recording

Project Scope Template
Project Scope Example
Process Scope Template
Process Scope Example
Observation Sheet Instructions
Observation Sheet

SESSION 2 (02.28.18)
Webinar: Analyzing the Current State

SESSION 3 (03.20-03.21.18)
M2O Workshop prior to MHA Health Summit

SESSION 4 (04.04.18)
Webinar: Solution Time: Right Side of the A3

SESSION 5 (06.20.18)
Webinar: Report Out: Share Successes with the PIN